Privacy & Compliance Documentation
DigiWerks is committed to transparency and compliance with all applicable regulations, including SMS messaging standards and data protection requirements.
Privacy Policy
1. Introduction
DigiWerks ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring you have a positive experience on our website and through our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our messaging services, voice calls, and automated communication systems.
2. Information We Collect
We may collect information about you in a variety of ways, including:
- •Phone Number: When you opt-in to receive SMS messages or voice calls from us
- •Name, Email, and Address: Collected from form submissions, inquiries, or contact requests
- •Inquiry Details: Information about your service requests or questions
- •Communication Preferences: Your preferences regarding message frequency and content types
- •Engagement Data: Information about how you interact with our messages and calls (delivery, open rates, call duration, etc.)
- •Device Information: Information about the device you use to receive messages or calls
- •Call Recordings: Calls may be recorded for quality assurance and training purposes
3. How We Use Your Information
We use the information we collect for the following purposes:
- •To deliver SMS messages and voice calls you have opted to receive or requested
- •To place outbound calls to users who have requested contact or submitted inquiries
- •To provide customer support and respond to your inquiries
- •To coordinate appointments and follow up on service requests
- •To improve our messaging and communication services and user experience
- •To comply with legal and regulatory obligations
- •To prevent fraud and ensure security
4. Automated Systems & AI-Powered Communications
We may use automated systems or AI-powered assistants to place or receive calls and send text messages for customer service and scheduling.
Your calls and messages may be handled by:
- •Inbound AI receptionists that answer incoming calls and direct your inquiry
- •Automated SMS systems that respond to form submissions and inbound requests
- •AI-powered follow-up systems for appointment coordination and service updates
- •Outbound calling systems for leads who have requested contact
All calls and text messages are customer-initiated or permission-based. We do not send cold marketing texts or unsolicited promotions. Calls may be recorded for quality assurance, training, and compliance purposes.
5. SMS Messaging & Data Privacy (CTIA Compliance)
⚠️ CRITICAL COMPLIANCE NOTICE
All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties.
Your phone number and SMS opt-in consent are collected solely for the purpose of delivering the messaging services you have requested. This data will not be:
- •Shared with third parties or affiliates
- •Used for marketing or promotional purposes beyond the service you opted into
- •Sold, rented, or traded to any external organization
- •Used to create marketing lists or contact databases
We maintain strict controls to ensure your messaging consent data remains confidential and is used only as authorized by you.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
7. Your Rights
You have the right to:
- •Access the personal information we hold about you
- •Request correction of inaccurate information
- •Opt-out of SMS messages by replying STOP to any message
- •Request deletion of your information (subject to legal requirements)
8. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
This Privacy Policy may be updated from time to time. We will notify you of any changes by updating the "Effective Date" at the top of this policy.
Terms & Conditions
1. Program Overview
Program Name: DigiWerks SMS & Voice Communication Service
Program Description: DigiWerks provides SMS messaging and voice call services to deliver transactional messages, account notifications, service updates, appointment coordination, and customer service to customers who have opted in to receive communications. Our services may include inbound AI receptionists, automated SMS responses, and outbound calls to users who have requested contact.
2. Message Rates & Frequency
Message and data rates may apply.
Message frequency varies depending on your account activity and the services you have subscribed to. You may receive multiple SMS messages and voice calls per day or fewer depending on your usage patterns and service requests.
Standard message and data rates from your wireless carrier will apply to all SMS messages and voice calls sent to you. Please check with your wireless carrier for details regarding your specific plan and any applicable charges.
3. Voice Calls & Automated Systems
Inbound Calls: We may receive inbound calls from you using AI-powered receptionists that can answer calls, collect information, and direct your inquiry to the appropriate service.
Outbound Calls: We may place outbound calls to you if you have requested contact, submitted a form inquiry, or expressed interest in our services.
Call Recording: Calls may be recorded or monitored for quality assurance, training, and compliance purposes.
Automated Systems: Calls and messages may be handled by automated or AI-powered systems for customer service, appointment coordination, and lead follow-up.
4. Customer Support
For help or support, reply with the keyword:
You will receive additional information about how to use our messaging and communication services.
5. Opt-Out Instructions
To opt out of receiving SMS messages from DigiWerks, reply with:
You will receive a confirmation message confirming your opt-out. You will not receive any further messages from DigiWerks unless you opt back in.
Opt-out requests are processed immediately. If you continue to receive messages after opting out, please contact our support team.
6. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand our practices regarding the collection and use of your personal information.
7. Carrier Liability
⚠️ IMPORTANT DISCLAIMER
Carriers are not liable for any delayed or undelivered messages.
DigiWerks and the wireless carriers delivering our messages are not responsible for any delays in message delivery or for messages that are not delivered. While we make every effort to ensure timely delivery, factors beyond our control may affect delivery times.
8. Consent & Opt-In
By providing your phone number and opting in to receive SMS messages and voice calls from DigiWerks, you consent to receive SMS messages and voice calls from us, including those handled by automated or AI-powered systems. All calls and messages are customer-initiated or permission-based. You represent and warrant that:
- •You are the owner of the phone number you have provided
- •You have the authority to opt in to receive SMS messages and voice calls
- •You understand that message and data rates may apply
- •You understand that calls and messages may be handled by automated or AI-powered systems
- •You have read and agree to this Terms & Conditions document
9. Prohibited Uses
You agree not to:
- •Use the messaging service for illegal or fraudulent purposes
- •Harass or threaten other users
- •Attempt to interfere with or disrupt the messaging service
- •Share your account with others without authorization
10. Limitation of Liability
To the fullest extent permitted by law, DigiWerks shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the messaging service, even if we have been advised of the possibility of such damages.
11. Changes to These Terms
DigiWerks reserves the right to modify these Terms & Conditions at any time. Changes will be effective upon posting to this page. Your continued use of the messaging service after any modifications constitutes your acceptance of the updated terms.
12. Contact Us
If you have questions about these Terms & Conditions, please contact us at:
These Terms & Conditions constitute the entire agreement between you and DigiWerks regarding your use of the SMS messaging service. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in effect.